Merchandise Return Policy
How about Returned Goods:
Returns must comply with the return procedure set forth below, and all returned items must be in new condition, including the original box, packaging, manuals and accessories.
In the event that goods supplied by myTekLet.com are considered defective and/or non-conforming by the customer, myTekLet.com must be notified within thirty days of the date the goods were delivered at the shipping address showing up on the invoice.
Once notified on the intention to return items, myTekLet.com can then issue a Return Materials Authorization (RMA) number. We do not accept any returned goods without an RMA number. Unless instructed otherwise, refusal of shipment when a package is delivered does not constitute a request for an RMA. Once an RMA has been issued, the customer has fourteen days to return the package to myTekLet.com. Once the item(s) have been received by myTekLet.com, the customer can expect a credit onto their card within fourteen days. myTekLet.com does not issue store credit.
For items myTekLet.com proves defective upon receipt, errors in shipment, or exchange returns, no restock fee is charged. In all other cases, a 20% restock fee is subtracted from the amount credited back to the customer's credit card.
We reserve the right to inspect all defective and returned merchandise before an exchange or credit will be made. NO Exchange will be made until we receive and inspect the returned items.
myTekLet.com can credit shipping costs only in the event of an internal error in shipping. If you are shipping something back to us, as a return/exchange you pay for return shipping. We do not have "free return shipping" policy. We are not responsible for items that do not get back to us. We strongly suggest that you ship your package in a way that allows you to track the shipment and receive proof of delivery.
All returns over $10,000. must be reviewed by upper management before they can be approved.
In order to submit a merchandise a return request, please read the section below. It provides a detailed explanation on how to submit a return request and obtain an RMA.
How to submit a Return Request:
To request a merchandise return, follow these simple steps:
1/ Go to your orders history and locate the order including the product(s) that you want to return.
2/ Display the corresponding order and click on the print invoice link located on the top left of the order detail page.
3/ If a return request is still possible for the products included in this invoice, you will get the "Create return request" link displayed on top of the invoice.
4/ Click that link and provide the information requested.
As soon as submitted your request will be saved in the store database and an email will be sent to the orders department.
To see and manage all your submitted "return requests", click on the Returns link located in your minicart link section.